Medallia Engineering Blog

Medallia Engineering Blog

A look inside what we are building

We do way more than just surveys

Guido De Caso / 2018-01-04 / medallia surveys
So the story goes like this: I’m chatting with you at a Meetup or event explaining what we do. I introduce you to Medallia’s vision which is to create a world where companies are loved by their customers and employees alike. You empathize, we’ve all had crappy experiences when dealing with a company; we rejoice in having found someone who’s been through the same. I then tell you about our growth and career opportunities, it’s all going oh so well… until you pop the question. Continue reading

The secret ingredient behind a successful tech lead

Healthy engineering teams are generally structured in a pretty horizontal manner, and yet, for various reasons it is quite common to appoint one of the engineers as Tech Lead (TL). There are many skills and personality traits that can make a tech lead successful: a coder ninja, a great listener, the ability to say no, capacity to delegate tasks, among others. But there is one thing in common that I noticed about all the great tech leads that I’ve seen in my career, and that is having a great second-in-command engineer. Continue reading

Lessons learnt from the early adopters

Guido De Caso / 2015-03-19 / medallia
Two platitudes reign supreme in tech: “Change is the only constant” and “Hindsight is 20⁄20.” As our industry has evolved over the last few decades, things have moved from imperative to object oriented and into functional programming; from waterfall to agile processes; from centralized to distributed versioning control mechanisms; and from desktop GUIs to web and into mobile apps. Even the way we develop, push, build, test, deploy and monitor our precious code continues to evolve with a strong focus on cloud-based solutions and continuous delivery. Continue reading

Big Data: Size does matter, but so does speed!

Guido De Caso / 2014-05-19 / Big Data
Big Data. I won’t even try to define the concept here, it has been around for a while and I assume that if you’ve reached this blog you’re somewhat of a techie. That said, if you’re an outsider to the tech industry (welcome, you!) or you’ve been frozen the last couple of years, there are pretty cool definitions here, and here, and… here. However, when mainstream media starts picking up a topic it causes an entirely different level of reach, and that’s been happening with Big Data lately. Continue reading